Shipping Policy



Shipping Methods:

We offer reliable shipping methods to ensure your order reaches you securely and promptly. Our shipping partners are dedicated to delivering your products with care and efficiency. You can choose from standard shipping, express shipping, or any other available options during checkout to suit your preferences and urgency.



Processing Time:

Once your order is placed, please allow 3 to 4 business days for processing before shipment. During this time, our team meticulously prepares your items, ensuring they meet our quality standards and are ready for dispatch. We appreciate your patience as we work to fulfill your order with precision and care.



Shipping Rates:

Our shipping rates are calculated based on various factors, including the destination, weight, and dimensions of your package. We strive to offer competitive shipping rates while ensuring your items are delivered safely and on time. You can view the applicable shipping charges for your order during the checkout process, where transparent pricing will be displayed for your convenience.



Shipping Destinations:

At this time, we only ship orders within India. We are committed to serving our customers nationwide and ensuring timely delivery of our products across the country. Unfortunately, we do not offer international shipping options at this moment. We appreciate your understanding and support as we focus on providing exceptional service to our valued customers within India.



Order Tracking:

Once your order has been dispatched, you will receive a tracking number via email or SMS, depending on the contact information provided during checkout. This tracking number allows you to monitor the status of your shipment in real-time and stay informed about its journey from our warehouse to your doorstep. Simply enter the tracking number on our website or the courier service’s tracking portal to access up-to-date information about your order’s whereabouts and estimated delivery date.



Delivery Time:

The delivery time for your order may vary depending on your location within India and the shipping method selected during checkout. Typically, orders are delivered within 5 to 7 business days from the date of dispatch. However, please note that unforeseen circumstances such as inclement weather or logistical challenges may occasionally impact delivery times. Rest assured, our team works diligently to ensure your order is delivered to you as quickly and efficiently as possible, while prioritizing the safety and security of your items throughout the shipping process.



Customer Care:

At Kaani Nilam, we prioritize customer satisfaction and are dedicated to providing exceptional service to all our valued customers. Our customer care team is available to assist you with any inquiries, concerns, or feedback you may have regarding our products, services, or your shopping experience. Whether you need assistance with placing an order, tracking a shipment, or resolving an issue, our knowledgeable and friendly representatives are here to help. You can reach our customer care team via email at contact@kaaninilamorganics.com or by phone at +91 94431 76136. We look forward to serving you and ensuring your experience with us is nothing short of excellent.



Privacy & Safety:

At Kaani Nilam, we are committed to safeguarding your privacy and ensuring the security of your personal information. We adhere to strict privacy policies and utilize industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Your personal information is collected and processed in accordance with applicable privacy laws and regulations, and is used solely for the purpose of fulfilling your orders, providing customer support, and improving our products and services. We do not sell or share your information with third parties without your consent, and take every precaution to keep your data safe and confidential.



Wholesale Inquiries:

Interested in partnering with Kaani Nilam to offer our premium products to your customers? We welcome wholesale inquiries from retailers, distributors, and businesses looking to stock our products in their stores or incorporate them into their offerings. Our wholesale team is dedicated to providing personalized assistance and tailoring solutions to meet your specific needs. Whether you’re interested in bulk orders, custom packaging, or private labeling, we’re here to help you succeed. To learn more about our wholesale opportunities or to request a quote, please contact our wholesale team at contact@kaaninilamorganics.com or fill out our online wholesale inquiry form on our website. We look forward to exploring ways to collaborate and grow together.



Payment Methods:

At Kaani Nilam, we offer a variety of convenient and secure payment methods to make your shopping experience seamless and hassle-free. Our Indian customers can choose from the following payment options at checkout:

  • Credit or Debit Card: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and RuPay. Simply enter your card details securely on our website to complete your purchase.
  • Net Banking: Pay for your order directly from your bank account using net banking services provided by leading banks across India. Select your bank from the list of available options and follow the instructions to proceed with payment.
  • UPI (Unified Payments Interface): Experience fast and easy payments with UPI, a real-time payment system that allows you to transfer funds directly from your bank account using a UPI ID or QR code. Simply scan the QR code or enter the UPI ID provided at checkout to make your payment instantly.
  • Cash on Delivery (COD): For added convenience, we offer cash on delivery as a payment option for select orders. Simply choose the COD option at checkout and pay for your order in cash when it is delivered to your doorstep.

Rest assured, all transactions conducted on our website are encrypted and secure, ensuring your payment information remains protected at all times. If you have any questions or concerns regarding payment methods or need assistance with completing your purchase, please don’t hesitate to contact our customer care team for assistance. We’re here to help you shop with confidence.