Refunds and Returns Policy



Eligibility for Refunds:

Customers are eligible for refunds under the following conditions:

  • The item(s) must be unused, unopened, and in their original packaging.
  • The return request must be initiated within 3 to 4 days of receiving the product.
  • Proof of purchase, such as order confirmation or receipt, is required.
  • The product must be eligible for return according to our return policy.

Please note that certain items may not be eligible for refunds. Refer to our return policy for more details.



Return Process:

To initiate a return, customers must follow these steps:

  1. Contact our customer service team at contact@kaaninilamorganics.com or +91 94431 76136 to request a return authorization.
  2. Provide the order number, details of the item(s) being returned, and the reason for the return.
  3. Once the return request is approved, customers will receive a return authorization number and instructions on how to proceed.
  4. Pack the item(s) securely in the original packaging and include any accessories, manuals, or documentation that came with the product.
  5. Ship the return package to the address provided, using a trackable shipping method.

Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for refunds.



Refund Process:

Once the returned item(s) are received and inspected, the refund process will begin:

  1. If the returned item(s) meet the eligibility criteria, a refund will be issued to the original method of payment.
  2. Refunds will be processed within 7 to 8 working days of receiving the returned item(s).
  3. Customers will be notified via email once the refund has been processed.
  4. Depending on the payment method and financial institution, it may take additional time for the refund to reflect in the customer’s account.

Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or damaged product.



Conditions for Refunds:

Customers are eligible for refunds under the following conditions:

  • The item(s) must be unused, unopened, and in their original packaging.
  • The return request must be initiated within 7 days of receiving the product.
  • Proof of purchase, such as order confirmation or receipt, is required.
  • The product must be eligible for return according to our return policy.

Please note that certain items may not be eligible for refunds. Refer to our return policy for more details.



Damaged or Defective Items:

If you receive a damaged or defective item, please follow these steps:

  1. Contact our customer service team at contact@kaaninilamorganics.com or +91 94431 76136 within 3 to 4 days of receiving the product.
  2. Provide details of the issue along with supporting photographs, if possible.
  3. Our team will assess the damage or defect and provide further instructions on how to proceed.
  4. If the item is deemed eligible for return, a return authorization will be issued, and a refund or replacement will be provided, depending on availability.

Please note that damaged or defective items must be reported within 7 days of receipt to be eligible for a refund or replacement.



Shipping Costs for Returns:

Customers are responsible for shipping costs associated with returning items. We do not provide refunds for shipping fees; only the product cost will be refunded or replaced.



Timelines for Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8 business working days.


Contact Information for Returns:

For returns or inquiries regarding returns, please contact our customer service team at:

Kaani Nilam

Email: contact@kaaninilamorganics.com

Phone: +91 94431 76136

Outlet: No:24, MG Road, Kottakuppam, Villupuram, Tamilnadu – 605104

Office: No.11 First Floor, Subramaniyar Koil Street, Kathirkammam, Puducherry – 605009